FAQ | HYPHY

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年消費金額
會員新制
消費訂單

Shopping Credits and Orders

Shipping & Delivery

Products

* If you have any questions that are not addressed above, please let us know. Our team will get in touch with you as soon as possible. Thank you for your patience. 💌

Shopping Credits and Orders

Ｑ：年消費是什麼意思？

Q: How can I check my order status?

Q: Why can’t I use my Shopping Credits?

Q：提前達成續會條件，會員期限會立刻延長一年嗎？

Shipping & Delivery

Q: How long will it take to receive my order?

Q: Why do I still need to pay shipping for my first order?

Q: Why isn’t free shipping available for orders over the minimum amount in Hong Kong and Macau?

Q: Can an order be reshipped after the product is returned?

Q: What should I do if I don’t receive the convenience store pickup notification?

Q：原本累積的消費紀錄會消失嗎？

Q：原本的購物金會消失嗎？

Products

Perfect Body Brush//Q: How should I use the Perfect Body Brush?

Q: Can I use it for dry brushing the first time?

Q: How should I clean the Perfect Body Brush?

Q: Some of the bristles are uneven or falling out. Can I still use it normally?