Store Credit Usage

1. After logging in, you can go to “My Account” to view your current membership tier, store credit balance, and other membership information.
2. Store credit can be used to offset up to 10% of the total amount of the current order at checkout.
3. Store credit may only be used to offset purchase amounts and cannot be exchanged for products, gifts, or cash.
4. All store credit has an expiration date and will automatically expire after the validity period ends.
5. Special products, including co-branded products and promotional discount items, are not eligible for use with store credit.
6. If an order paid in part with store credit is canceled, the store credit used will not be returned.
7. Please make sure your basic personal information is accurately completed in the Member Center to avoid affecting your future membership benefits.
8. HYPHY reserves the right to retain, modify, suspend, or change the details of promotional activities at any time without prior notice.

Shipping & Delivery Information

1. In-stock items will generally be shipped within “1–3 business days” after the order is placed, and delivery takes approximately “2–4 business days.” The normal total delivery time is “3–7 business days,” excluding weekends, public holidays, and the day the order is placed.
2. When your order arrives at the convenience store, you will receive an SMS and E-mail notification. Please be sure to collect your order within the designated period. Orders that are not collected on time will be blacklisted by the system, and future orders will no longer be accepted. To protect the rights of all customers and maintain fairness on the shopping platform, please do not attempt to violate this policy. Thank you for your cooperation!
3. If shipping is affected by major incidents such as natural disasters or other unforeseen circumstances, the above delivery estimates may not apply. We will notify you as soon as possible and appreciate your understanding.
4. Orders cannot be shipped on weekends or public holidays. Please take this into consideration when placing your order.
5. After an order has been placed, if you need to modify the recipient information or request a specific delivery time, please contact us directly and we will process your request as soon as possible.

Domestic Shipping Fees

1. 7-ELEVEN convenience store pickup — payment not required upon pickup: NT$90
2. 7-ELEVEN convenience store pickup — payment upon pickup: NT$90
   (When using “7-ELEVEN Convenience Store Pickup,” the store will verify your identification. Please be sure to provide your “real name” to avoid your package being returned due to a mismatch during identity verification.)
3. 7-ELEVEN shipment tracking: https://goo.gl/Fl9cR
4. Black Cat — Taiwan main island: NT$120
5. Black Cat cash on delivery — Taiwan main island: NT$180

Returns & Exchanges FAQ

Under Taiwan’s Consumer Protection Act, consumers are entitled to a 7-day evaluation period (including weekends and public holidays) after receiving their order. This 7-day evaluation period is a “consideration period,” not a “trial period.” If a product has been unsealed or used and is therefore no longer complete or has lost its resale value, it cannot be returned.

If a product has a defect or the size is unsuitable, an exchange for the same product may be accepted. In the case of a product defect, please retain the product’s complete packaging and, within seven days of receiving the order, take photos of the defect or damage and submit them through the order message center. Our customer service team will assist you with the process.

1. Abnormal conditions that seriously affect use, such as extensive damage or stains, or severely distorted shape. Small loose threads or minor spots, size variations within ±5%, and wrinkles caused by compression during shipping are considered normal and do not qualify as defects. Please note that HYPHY reserves the right to make the final determination regarding defects.
2. For products that cannot be returned, please refer to the detailed product description.
3. Returned or exchanged products must be in brand-new condition with complete packaging, including the returned product, invoice, accessories, tags, inner and outer packaging, gifts, and all other items originally included.
4. Returned products must be properly packaged, undamaged, and complete with all accessories, and must remain in brand-new condition without affecting resale (including tags, wrapping paper, catalogs, gifts, intact product labels, no stains, no washing, and no alterations). If the product comes with special packaging such as a resealable bag or paper box, it must also be returned intact and undamaged. If any items are damaged or missing, the return will not be accepted. Please take note to avoid affecting your return rights.
   1. For bundled promotional products, if the returned items no longer meet the promotional quantity requirement, the retained products will revert to their original prices.
   2. If a return causes the order to fall below the applicable minimum-spend discount or free-gift threshold, the discount or gift must also be returned.
   3. If a return causes the order to fall below the free-shipping threshold of NT$1,000 or the applicable promotional free-shipping threshold, the applicable shipping fee will be deducted from the refund amount.

1. Products with stains, signs of wear, unusual odors, or incomplete accessories will not be accepted for return.
2. Personal-use items, such as skincare products and socks, cannot be returned or exchanged once opened.
3. A size variation of up to 2 cm, differences in screen color, and exposed loose threads are considered acceptable under international inspection standards and do not qualify as defects.
4. Color differences may occur due to computer resolution and screen settings. The actual product received shall be considered the final reference.
5. Gifts are complimentary items. Minor defects that do not affect normal use are not eligible for replacement.

1. The request is made more than 7 days after delivery.
2. Product accessories are incomplete or tags have been removed (all original packaging and accessories must be returned with the product).
3. The product shows obvious signs of use or washing, damage, or stains or damage caused by the customer. Returns will not be accepted.
4. Skincare products, socks, massage balls, and other personal-use items cannot be returned once unsealed or if the packaging is incomplete.
5. Underwear, Bra Tops, and Leggings are personal garments. For hygiene reasons, they cannot be returned or exchanged once sold. Please confirm the product “color,” “size,” and “length” specifications before placing your order. Thank you for your understanding and cooperation.
6. Returns and exchanges are not accepted for international orders.

Return Process

1. Please log in to the order message center and provide the product you wish to return or exchange, the “recipient’s name,” “product photos,” and the reason for the return or exchange, along with your delivery address and phone number. If the product has a defect, please provide photos showing the defect. After confirmation, we will process the refund or arrange shipment of the replacement product. Any original packaging must remain intact.
2. If you wish to return an item due to an unsuitable size or personal preference, you are responsible for shipping the product to the designated return address.
3. Please place the product back in its original packaging or box. If a shipping slip was included, please package it together with the product.
4. Once your return request has been confirmed, please make sure your contact phone remains reachable at all times. HYPHY will also send a reminder email. Please ensure that the phone number you provided on the HYPHY website is correct.

Refund Processing Time

1. Once your return request has been approved, we will process the refund within 7 business days after receiving the returned product.
2. For credit card payments, the amount will be reversed to the card. For ATM transfers, the transfer will be canceled. However, as refund procedures vary by bank, please contact your card-issuing bank for the specific refund processing time.

International Purchase Information

China, Hong Kong, Macau, Singapore
SF Express shipment tracking ↓
https://htm.sf-express.com/tw/tc/dynamic_function/waybill/

Malaysia
Goodmaji shipment tracking ↓
https://system.goodmaji.com/web/shipmenthistory.aspx

Shipping fees for all international orders are collected on a cash-on-delivery basis by the logistics company from the recipient. The actual shipping fee will be based on the final rate quoted by the logistics provider.

As customs regulations, inspection procedures, and duties vary by country, any customs duties incurred on an order are the responsibility of the recipient.

★ If you have any questions about shipping fees, please contact us through the order message center, E-mail, or HYPHY Official Line.

International shipping fees are calculated based on the package weight and volumetric dimensions. You are welcome to contact our customer service team in advance for an estimated shipping fee. The actual shipping fee is subject to the final charges determined by the logistics company, and the information above is for reference only.

“In-stock” items will be shipped within 1–3 business days after the order is placed.

“Pre-order” items require additional waiting time. Please refer to the announcement on the product page and notifications from customer service.

※ HYPHY reserves the right to modify the details of this information. Any changes will be announced on the official website without further notice.

※ For any shipping-related questions, please contact HYPHY Official Line.