FAQ | HYPHY

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購物金與訂單
出貨與運費
產品
退換貨
商品補貨通知
團購訂單
會員權益

Shopping Credits and Orders

Shipping & Delivery

Products

Group Orders

* If you have any questions that are not addressed above, please let us know. Our team will get in touch with you as soon as possible. Thank you for your patience. 💌

Shopping Credits and Orders

Q: Why can’t I use my Shopping Credits?

Q: How can I check my order status?

Shipping & Delivery

Q: How long will it take to receive my order?

Q: Why do I still need to pay shipping for my first order?

Q: Why isn’t free shipping available for orders over the minimum amount in Hong Kong and Macau?

Q: What should I do if I don’t receive the convenience store pickup notification?

Q: Can an order be reshipped after the product is returned?

Products

Perfect Body Brush//Q: How should I use the Perfect Body Brush?

Q: Can I use it for dry brushing the first time?

Q: How should I clean the Perfect Body Brush?

Q: Can I use the Perfect Body Brush on sensitive skin?

Q: Some of the bristles are uneven or falling out. Can I still use it normally?

Magnetic Multi-Sculpt Massager//Q: Can the Magnetic Multi-Sculpt Massager be shipped overseas?

Q: Can I take it abroad?

Q: How should I clean the Magnetic Multi-Sculpt Massager?

Q: Can pregnant women use it?

Crystal Massage Board / Stone//Q: Are imperfections in the crystal normal?

Apparel//Q: What’s the difference between the Baby Skin Leggings and HYPHY Leggings?

Q: Are these leggings suitable for pregnancy?

Q: How should I wash functional apparel (such as Baby Skin Leggings, HYPHY Leggings, and sun protection outerwear)?

HYPHY Aroma Therapy Balm//Q: Can the Aroma Therapy Balm be used for facial massage?

Restore Lip Oil//Q: Does the Restore Lip Oil need to be removed?

Returns & Exchanges

Q: What if the product is not suitable and I need to return or exchange it?

Restock Notifications

Q: When will an item be restocked?

Group Orders

Q: Can I use shopping credits for group orders?

Q: When will group order items be shipped?

Membership Benefits

Q: What benefits do new members receive?