Got questions about our products? From material differences and usage methods to suitable users and cleaning tips—we’ve gathered all the most frequently asked questions for you, all in one place!
Still can’t find what you’re looking for?
Feel free to contact us—HYPHY Customer Service is here to help.Perfect Body Brush
[ How should I use the body brush? ]
Gently massage one area in circular motions, about 3–5 rotations each time. After brushing, your pores are optimally primed for absorption—apply moisturizer or body oil immediately for silky-smooth skin.
※ To maintain brush quality: after wet brushing, shake off excess water and air-dry in a ventilated area to prevent deterioration
[ Can I use the brush “dry” on my first try? ]
Yes, it is designed for both wet and dry use. Beginners may find wet brushing (in the shower using body wash) more gentle. Once accustomed, you can try dry brushing.
[ How do I clean the body brush? ]
After wet brushing, clean the bristles with body wash. If you primarily use dry brush, cleanse it with body wash every 4–5 times to maintain hygiene.
※ In Taiwan’s humid climate, always shake off water thoroughly and air-dry in a well-ventilated spot to prevent mold or deterioration.
[ Can those with sensitive skin use the body brush? ]
Yes. Wet brushing is recommended for sensitive skin—it’s gentler and minimizes irritation. After brushing, follow up with lotion or oil to soothe and maintain skin softness.
[ Some uneven bristles or a few hairs are falling out—can I still use it? ]
Yes. The pig bristles are hand-placed, so slight variations in length or occasional loose bristles are normal. Trim or remove any protruding bristle as needed—usage won’t be affected.
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Three forks massage stick
[ Can this be shipped overseas? ]
Yes—for single orders of just the magnetic body contouring device. It meets aviation safety shipping standards. If the order includes additional items, they will be shipped separately.
Please let us know your country/region so we can estimate shipping costs—contact HYPHY customer service HYPHY
[ Is it allowed in carry-on luggage? ]
Yes. Our founder personally carried it through international flights over 30 times without issue—you can travel with it worry-free.
[ How do I clean the device? ]
After use, wash with mild soap and dry thoroughly, or wipe it with 75% rubbing alcohol.
[ Is it safe for pregnant women? ]
Yes, it’s safe with caution. Since it contains magnets, avoid using it on the abdomen or midline of the waist. Instead, gently massage safer areas like shoulders, arms, and calves with massage oil.
※ For safety and comfort, consult your obstetrician before use.
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Guasha Quartz
[ Are natural imperfections in the crystal normal? ]
Yes. Slight cracks, pits, or irregular shapes are natural features of authentic crystals and do not affect their use.
HYPHY Apparel
[ What’s the difference between “Revive Baby Skin and Revive Leggings”? ]
- Revive Baby Skin feature ultra-soft, baby-skin-like fabric with high elasticity—it feels like a second skin.
- Revive Leggings use ribbed knit for a more sculpting effect, offering better support and lift for the abdomen and buttocks.
[ Are these pants suitable during pregnancy? ]
Yes, both types are highly elastic, soft, and skin-friendly—comfortable for pregnant mothers. Co-founder Hope Lin used them almost daily during her pregnancy and highly recommends them.
[ How should I wash functional clothing (e.g. Revive Baby Skin, Revive Leggings,
Daily Outwear)? ]
- Turn garments inside out and place them in a laundry bag.
- Use water below 40 °C with detergent formulated for functional wear.
- Avoid fabric softener to preserve elasticity and functionality.
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“Detox Me” & “Sweet dream” Aroma Therapy Balm
[ Can the balm be used for facial massage? ]
No. It contains a high ratio of oils and is better suited for body massage. Avoid applying to the face to prevent clogging pores or discomfort.
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Lip Restore Oil
[ Do I need makeup remover? ]
The shade “Moonlight” is a daily-use, care-focused lip product. For regular cleansing, gently wipe with facial cleanser or makeup remover—there is no need for special removers. It can also serve as an overnight lip mask, offering hydration and convenience.
