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Shipping & Return Policy

SHIPPING POLICY

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If the order includes pre-order item(s), it will be shipped within 2 working days after all items arrive.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Domestic Shipping Policy

Shipping rates 

Shipping charges for your order will be calculated and displayed at checkout. 

Delivery estimates

Orders are usually delivered within 2 - 4 days after shipment. Delivery delays can occasionally occur. 


International Shipping Policy

Shipping rates 

Shipping charges and available service will vary based on package weight and country of destination. We can ship most products internationally, except for the following items - Yoga Mat, Hair Wash Powder.

Currently, we offer international shipping to countries or regions listed below.  If your country or region is not listed, please contact us and we will apply Logistics Worldwide Express shipping rates and offer you a quotation for your consideration. 

Hong Kong 

Macao

Shanghai

South Korea

Japan 

Singapore

Malaysia

Vietnam

Thailand


Delivery estimates

The delivery time for international sends can vary depending on the destination: from 4-6 days for countries near Taiwan, and up to 15 days for countries further away.

Track Shipment Status

To check the shipping status of your order, please visit:

https://www.lwe.asia/tracking


We reserve the right to change and update this policy at any time.


RETURN POLICY

  • In accordance with Consumer Protection Law in Taiwan, consumers have the right to enjoy 7-day appreciation period (including holidays). Please notice that appreciation period is defined as “CONSIDERATION PERIOD”, not “TRIAL PERIOD”. It cannot be returned if the product is unpacked, used or unable to be sold again.
  • If the product is defective or in the wrong size, exchanges is allowed if the product arrived defective or its in the wrong size. Please maintain the complete packaging and inform our customer service within 7 days. Please attached pictures of the damaged products and we will assist you as soon as possible
  • Definition of defect: A large-scale damage or dirt of the products or serious skewed cutting that affect the use of products. Small thread, micro-dot, size range within ±5% or wrinkles appear between transportation are normal circumstances. These do not belong to defect. *Hyphy reserves the right on interpretation of defect.
  • Returned products must be in a good condition and packaging intact. (Please maintain the integrity of returned products, invoices, accessories, tags, packaging and giveaway.)
  • Returned products must be in a good condition and can be sold again. (No stain, no washing, no alteration)
  • Please return all the packaging such as zipper bag or carton intact with the products. If it is damaged or lost, it cannot be returned. Please avoid the above matters that might affect your rights to return.
  • The product will be back to its original price if your returned products belongs to special promotional set.
  • Discount and giveaway need to be returned if you do not reach specified standard after returning.
  • Shipping fee will be charged if you do not reach free shipping standard after returning.
  • The 7-day appreciation period is not applicable to the following situations: stains, abrasion, odor and incomplete accessories.
  • Personal products cannot be returned after unpacked. Such as skin care products or socks etc.
  • Size range within 2cm or small thread are acceptable in Inspection Standards, and do not considered defects.
  • There might be slightly different in colors due to computer resolution.

Please notice that returns will not be accepted in the following cases:


  • Over 7-day appreciation period.
  • Incomplete accessories or the tag has been removed. (All the packaging and accessories must be returned with the products)
  • Obvious use, washing, damages, or dirt marks are not acceptable.
  • Skin care products, socks, or massage balls belong to personal hygienic products. No return after unpacked.
  • No return on overseas shipping.

Return Instructions:

  • Please log into your account, and inform our customer service with “recipient’s name”, “product photo” and reason for return. Please also provide your delivery address and contact number. If the product is defectives, please provide photos. We will process the refund procedure or exchange the returned product after confirmation. Please keep the packaging intact.
  • If your return relates to personal preference or size problem, you will need to ship the product back to designated address.
  • Please return the products in its original packaging or carton with shipping note.
  • Once the return process confirmed, please ensure your contact number is available. Hyphy will also sends out email reminders, please reconfirm that your contact number is correct.

Refund Instructions:

  • When your return process confirmed, we will issue a refund within 7 working days after receiving the returned products.
  • Credit card payment refund will be issued; ATM payment transaction will be canceled. Each bank’s refund specifications differ, please contact your card-issuing bank for exact refund time.

We reserve the right to change and update this policy at any time.